Shipping Policy

Last updated: 30 August 2026

Victorian Goddess currently ships within Australia only. We carefully prepare and pack every order from our store in Murwillumbah, NSW.

Retail orders

Standard shipping

Retail orders placed with standard shipping are generally packed and dispatched within 2–5 business days.

Orders under $100 will incur a shipping charge. The applicable cost will be displayed at checkout.

Retail orders of $100 or more qualify for free standard shipping.

Express shipping

Orders placed with express shipping are prioritised and generally packed and dispatched within 1–2 business days.

Express shipping speeds up dispatch and delivery, but it does not guarantee arrival by a particular date. Express shipping charges will be displayed at checkout.

Wholesale orders

Wholesale orders are generally packed and dispatched within 3-5 business days. If there is a delay, you will be notified. Wholesale customers must select Wholesale Shipping at checkout to ensure the correct shipping method and rate are applied.

Wholesale orders under $500 will incur a wholesale shipping charge.

Wholesale orders of $500 or more qualify for free standard shipping.

Retail free-shipping rates do not apply to wholesale orders below the wholesale free-shipping threshold.

Dispatch and delivery times

The timeframes above refer to the time required for Victorian Goddess to prepare, pack and dispatch your order. They do not include the carrier’s delivery time.

Once an order has been dispatched, delivery timeframes are determined by the postal or courier service. Delivery may be affected by factors such as:

* the delivery destination;
* regional or remote locations;
* weather events;
* public holidays and seasonal demand;
* carrier delays or service disruptions.

Customers in regional and remote areas should allow additional time for delivery.

Any delivery estimate provided by Victorian Goddess or a carrier is only an estimate and does not guarantee an arrival date.

Tracking

Where tracking is available, tracking information will be sent to the email address supplied with your order after dispatch.

Please allow time for the carrier to scan the parcel and activate the tracking information.

Correct delivery information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery details, please get in touch with us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes after an order has been packed or transferred to the carrier.

Additional postage charges may apply if an order is returned because the supplied address was incorrect, incomplete, or undeliverable.

Delayed, missing or damaged parcels

While delivery delays after dispatch may be outside our direct control, we are here to help.

If your tracking has not updated, your parcel is significantly delayed, or it arrives damaged, please contact us at michelle@victoriangoddess.com.au with your order number and relevant details.

For damaged parcels, please keep the packaging and provide clear photographs of:

* the damaged product;
* the parcel or shipping box;
* the shipping label;
* any visible damage to the packaging.

We will review the matter and, where appropriate, contact the carrier or arrange a suitable resolution.

Nothing in this Shipping Policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Contact us

If you have questions about shipping or an existing order, please contact:

Victorian Goddess
Shop 5, 13 Wharf Street
Murwillumbah NSW 2484
Australia

Email: michelle@victoriangoddess.com.au